Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“you,” “your,” “Customer”) and RadiusOS (“RadiusOS,” “we,” “us,” “our”) governing your access to and use of the RadiusOS website at radiusos.ai, the RadiusOS CRM application, and any related products, integrations, APIs, and services (collectively, the “Service”).

By creating an account, clicking “I agree,” or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated by reference.

If you do not agree to these Terms, you must not use the Service.

To use the Service, you represent and warrant that:

• You are at least 18 years old and able to form a binding contract.
• If you are using the Service on behalf of an organization, you have the authority to bind that organization to these Terms, and references to “you” include both you and the organization.
• You are not a resident of, nor located in, any country subject to a comprehensive U.S. trade embargo, nor on any U.S. government list of restricted end-users.
• You have not previously been suspended or removed from the Service or similar services for violation of terms.

To use most features of the Service you must create an account through our authentication provider (Clerk). You agree to:

• Provide accurate, current, and complete information during registration and keep it up to date.
• Protect the confidentiality of your credentials, API keys, and OAuth tokens, and not share them with anyone else.
• Enable and maintain reasonable security controls on any device or workstation used to access the Service.
• Notify us immediately at security@radiusos.ai if you suspect unauthorized access to your account.

You are responsible for all activity that occurs under your account, whether or not you authorized it, unless the activity resulted from our demonstrated failure to meet our security obligations.

RadiusOS is a multi-tenant customer relationship management (CRM) platform designed for solopreneurs and small teams. The Service includes, without limitation:

• Pipeline, contact, company, task, and note management
• Gmail integration for sending and syncing email
• Email sequences, automations, and reminders
• Template marketplace
• Rule-based and AI-assisted deal scoring
• AI-powered features (drafting assistance, daily digest, enrichment, score explanations, semantic search) as described in our Privacy Policy
• An MCP (Model Context Protocol) server for programmatic and AI-assistant access

We may add, modify, or remove features at any time. Material changes that reduce the core functionality of a paid plan will be communicated in advance.

5.1 Plan Tiers

The Service is offered in Free, Pro, and Team tiers. Plan features, usage limits, and pricing are described on our Pricing page. The Free plan is subject to workspace, contact, and member limits and does not include every feature.

5.2 Payment Terms

Paid plans are billed in advance on a monthly or annual basis through our payment processor, Stripe. By providing a payment method, you authorize us to charge all fees, taxes, and applicable surcharges for the subscription term you selected.

All fees are in U.S. dollars unless otherwise stated and are exclusive of any applicable sales, use, value-added, or similar taxes, which you are responsible for paying.

5.3 Automatic Renewal

Your subscription renews automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date through the Stripe customer portal or by contacting billing@radiusos.ai.

5.4 Price Changes

We may change pricing from time to time. If we increase the price for your subscription, we will notify you by email at least 30 days before the change takes effect. Continued use of the Service after the change constitutes acceptance of the new price. If you do not agree, you may cancel before the change takes effect.

5.5 Refunds

Except where required by law, all fees are non-refundable. We do not offer refunds or credits for partial subscription periods, unused features, or downgrades made mid-cycle.

5.6 Failed Payments

If a payment fails, we may retry the charge, downgrade your account to the Free tier, or suspend access until payment is resolved. You are responsible for keeping your payment method current.

We may offer free trials, promotional credits, or discounted plans from time to time. Trials automatically convert to the corresponding paid plan at the end of the trial unless cancelled. Promotional offers may have additional terms disclosed at the time of the offer.

We reserve the right to modify or terminate any trial or promotional offer at any time without notice.

You agree not to:

• Use the Service for any unlawful, fraudulent, or infringing purpose.
• Send unsolicited commercial email, spam, chain messages, pyramid schemes, or bulk email through the Gmail integration, or in violation of CAN-SPAM (U.S.), CASL (Canada), PECR (UK), GDPR (EU), or any other anti-spam or data-protection law.
• Upload, send, or store content that is defamatory, harassing, hateful, violent, obscene, or that infringes intellectual property, privacy, publicity, or other rights of any third party.
• Attempt to probe, scan, penetrate, reverse-engineer, or bypass any security or access control of the Service, or interfere with the normal operation of the Service.
• Introduce malware, viruses, worms, trojans, ransomware, or other harmful code into the Service or any system connected to it.
• Scrape, harvest, or collect information about other users, or use automated means (bots, crawlers) to access the Service except through our documented APIs and MCP server.
• Resell, sublicense, rent, lease, or use the Service for a service-bureau, managed-service, or white-label offering without a separate written agreement with us.
• Circumvent or disable usage limits, rate limits, plan gates, billing, or any other technical or contractual restriction in the Service.
• Use the Service to process data of children under 16 without verified parental consent as required by applicable law (e.g., COPPA, GDPR-K).
• Use the Service to train, fine-tune, or otherwise develop a machine-learning model that competes with the Service.

We may investigate suspected violations and take any action we deem appropriate, including suspending or terminating your account, removing content, and reporting activity to law enforcement.

The Service uses artificial-intelligence models (including large language models provided by Anthropic) to generate scores, labels, draft email text, suggestions, summaries, and other output (collectively, “AI Output”).

8.1 AI Output Is Provided “As Is”

AI Output is generated probabilistically and may be inaccurate, incomplete, outdated, biased, offensive, or misleading. You are solely responsible for reviewing, verifying, editing, and deciding whether to rely on any AI Output before using it in communications, decisions, or business activities.

8.2 No Professional Advice

AI Output does not constitute legal, financial, medical, tax, accounting, investment, or other professional advice. Do not use AI Output as a substitute for consulting a qualified professional.

8.3 Human Review Right (GDPR Art. 22)

Where AI Output involves automated profiling of a natural person (e.g., deal scoring), the data subject may request human review as described in our Privacy Policy.

8.4 Your Responsibility for Sent Communications

Any email drafted with AI assistance and sent via the Gmail integration is your communication, sent from your account, under your authority. You remain responsible for compliance with anti-spam laws, recipient consent, and the accuracy and appropriateness of the content.

The Service integrates with third-party services (including Clerk, Stripe, Google/Gmail, Anthropic, Neon, and Vercel). Your use of those services is subject to their own terms and privacy policies.

Your use of the Gmail integration is additionally subject to Google's Terms of Service and the Google API Services User Data Policy. See Section 7 of our Privacy Policy for our Limited Use disclosures.

We are not responsible for any third-party service, its availability, or its processing of your data. We may add, remove, or modify integrations at any time.

“Customer Data” means all data, text, files, email content, contacts, notes, tasks, attachments, and other content that you or your users submit to or generate within the Service.

10.1 Ownership

As between you and us, you retain all right, title, and interest in and to Customer Data. We claim no ownership over your contacts, pipelines, emails, or other CRM data.

10.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, modify (for formatting), and create derived data (e.g., AI scores, indexes, embeddings) from Customer Data solely to provide, maintain, secure, and improve the Service for you. This license ends when the relevant Customer Data is deleted or your account is terminated, except for backup, aggregated/de-identified, or legally-retained copies.

10.3 Feedback

If you provide us with suggestions, feature requests, bug reports, or other feedback, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate that feedback into the Service without any obligation or compensation to you.

10.4 Your Responsibility for Customer Data

You represent and warrant that you have all rights, consents, and permissions necessary to submit Customer Data to the Service and to have us process it as described in these Terms and the Privacy Policy, including under applicable data-protection laws.

Excluding Customer Data, the Service and all its software, source code, designs, logos, trademarks, text, graphics, images, templates, and other materials (collectively, “RadiusOS IP”) are owned by RadiusOS or its licensors and are protected by copyright, trademark, trade-secret, and other intellectual-property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

Except as expressly permitted, you may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works from any RadiusOS IP. “RadiusOS” and related marks are trademarks of RadiusOS. All rights not expressly granted are reserved.

The Service includes a template marketplace where you may publish pipeline templates for others to install. By publishing a template, you:

• Represent that you own or have the right to publish the template and all content within it.
• Grant RadiusOS and other users a worldwide, non-exclusive, royalty-free license to display, install, and use the template.
• Agree that published templates must not contain personal data of real contacts, confidential business information, or content that violates Section 7.

We may remove any published template at our discretion, including for violations of these Terms or at the request of a rights-holder.

We may label certain features “beta,” “preview,” “experimental,” or similar. Beta features are provided “as is” without any warranty or service-level commitment and may be modified, deprecated, or removed at any time without notice. Your use of beta features may be subject to additional terms disclosed at the time of use.

We use commercially reasonable efforts to keep the Service available but do not guarantee uninterrupted, error-free, or continuous access. The Service may be unavailable due to scheduled maintenance, emergency fixes, third-party outages (hosting, authentication, payment, AI providers), denial-of-service attacks, or other events outside our reasonable control.

We may modify, suspend, or discontinue the Service (or any part of it) at any time with or without notice. Where a modification materially and adversely affects a paid feature for an active subscriber, we will provide reasonable advance notice by email.

Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy and consent to the processing described there.

If you process personal data of third parties through the Service and are subject to the GDPR, UK GDPR, or CCPA/CPRA, you may request a Data Processing Addendum by contacting privacy@radiusos.ai.

We implement administrative, technical, and physical safeguards designed to protect Customer Data, including encryption in transit, encryption at rest in our database, access controls, and monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for configuring access within your workspace (who has edit, view, or admin rights), keeping credentials confidential, and promptly removing users who no longer require access.

Except as expressly stated in these Terms, the Service, AI Output, and all related materials are provided “as is” and “as available,” without warranty of any kind.

To the maximum extent permitted by applicable law, RadiusOS disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or trade usage.

We do not warrant that: (a) the Service will meet your requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) any results obtained from the Service (including AI Output) will be accurate, reliable, or fit for your purpose; or (d) defects will be corrected.

Some jurisdictions do not allow the exclusion of implied warranties; in those jurisdictions, the above exclusions apply to the fullest extent permitted by law.

You will indemnify, defend, and hold harmless RadiusOS, its affiliates, and its and their officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Service;
• Your Customer Data or Feedback;
• Your violation of these Terms, the Privacy Policy, or any applicable law or regulation;
• Your violation of any third-party right, including intellectual-property, privacy, or publicity rights;
• Any email, message, or communication you send through the Gmail integration or otherwise through the Service;
• Any misuse of AI Output by you or your users.

We will promptly notify you of any claim subject to this section and cooperate reasonably in the defense. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification, in which case you will cooperate with our defense.

To the maximum extent permitted by applicable law:

(a) Excluded Damages. In no event will RadiusOS (or its affiliates, officers, directors, employees, agents, or licensors) be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost goodwill, business interruption, or cost of substitute services, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages and regardless of the theory of liability.

(b) Liability Cap.RadiusOS's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the fees you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred U.S. dollars ($100).

(c) Basis of the Bargain. You acknowledge that the pricing of the Service reflects the allocation of risk set out in these Terms, and that the limitations in this section are an essential element of the basis of the bargain between you and RadiusOS.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the smallest extent permitted by law.

20.1 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2 Binding Arbitration

You and RadiusOS agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding, individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures in Santa Barbara County, California, or another location we mutually agree to. The arbitrator will have exclusive authority to resolve any Dispute, including the scope or enforceability of this arbitration agreement.

20.3 Class-Action Waiver

You and RadiusOS each agree that Disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is held unenforceable, then the entirety of this Section 20 is null and void.

20.4 Exceptions

Either party may bring (a) an individual action in small-claims court, or (b) an action in any court of competent jurisdiction for injunctive or equitable relief to protect intellectual-property or confidential-information rights.

20.5 30-Day Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@radiusos.ai within 30 days of first accepting these Terms. The notice must include your full name, address, email associated with your account, and a clear statement that you wish to opt out.

20.6 Venue for Non-Arbitrable Claims

For any claim not subject to arbitration, you and RadiusOS consent to the exclusive jurisdiction and venue of the state and federal courts located in Santa Barbara County, California, and waive any objection to such jurisdiction or venue.

We respond to clear notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act (“DMCA”). If you believe content on the Service infringes your copyright, send a written notice to our Designated Agent that includes all of the following:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
• Identification of the copyrighted work claimed to be infringed;
• Identification of the allegedly infringing material, with sufficient detail for us to locate it;
• Your contact information (address, telephone, email);
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

Designated Agent: dmca@radiusos.ai. Postal address: RadiusOS, DMCA Agent, 3905 State Street, Suite 7-510, Santa Barbara, CA 93105.

We reserve the right to remove allegedly infringing content and terminate repeat infringers in appropriate circumstances. Misrepresentations in a DMCA notice may subject you to liability under 17 U.S.C. § 512(f).

The Service is controlled and operated from the United States and may be subject to U.S. export-control and sanctions laws, including the Export Administration Regulations (EAR) and regulations administered by the Office of Foreign Assets Control (OFAC).

You represent and warrant that you:

• Are not located in, and will not access the Service from, any country or region subject to a comprehensive U.S. embargo (including, as of the effective date, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine);
• Are not on any U.S. government list of prohibited or restricted parties (including the SDN List, Entity List, or Denied Persons List);
• Will not use the Service in connection with any prohibited end use (e.g., nuclear, missile, or chemical/biological weapons).

The Service is a “commercial product” consisting of “commercial computer software” and “commercial computer software documentation” as those terms are defined in 48 C.F.R. § 2.101. Use, duplication, or disclosure by U.S. Government end-users is subject solely to the rights set forth in these Terms.

24.1 Termination by You

You may cancel your subscription at any time through the Stripe customer portal or by contacting billing. Cancellation takes effect at the end of the current billing period. You may delete your account at any time by following the in-app deletion flow or by contacting support@radiusos.ai.

24.2 Termination by Us

We may suspend or terminate your account or access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, your account has been compromised, or your use poses a legal, regulatory, security, or operational risk to us, our other users, or the Service.

24.3 Effect of Termination

On termination: (a) your right to access the Service ends immediately; (b) we may delete Customer Data after a grace period described in our Privacy Policy; and (c) any provision that by its nature should survive (e.g., Sections 10, 11, 17, 18, 19, 20, 26, 27) will survive.

24.4 Data Export

You are solely responsible for exporting your Customer Data before termination using the Service's export features. We have no obligation to retain Customer Data after the retention period described in our Privacy Policy.

We may update these Terms from time to time. If we make material changes, we will provide reasonable prior notice by email and/or an in-app notice. The “Last updated” date at the top of these Terms reflects when the current version took effect.

Your continued use of the Service after the updated Terms take effect constitutes acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription as described in Section 24.

Neither party will be liable for any delay or failure to perform (other than payment obligations) resulting from causes outside its reasonable control, including acts of God, war, terrorism, riots, labor disputes, government action, epidemics or pandemics, telecommunications or internet outages, denial-of-service attacks, third-party service outages (including authentication, hosting, payment, or AI providers), or other events of force majeure.

27.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any order form or addendum referenced by us, constitute the entire agreement between you and RadiusOS with respect to the Service and supersede all prior or contemporaneous agreements, representations, or understandings.

27.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary and the remaining provisions will remain in full force and effect.

27.3 No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

27.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempted assignment without consent will be void. We may assign these Terms at any time without notice, including in connection with a merger, acquisition, or sale of assets.

27.5 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship.

27.6 No Third-Party Beneficiaries

There are no third-party beneficiaries to these Terms.

27.7 Headings

Headings are provided for convenience only and do not affect the interpretation of these Terms.

We may provide notices to you by email to the address associated with your account, by in-app message, or by posting on the Service. You consent to receive notices electronically.

Legal notices to RadiusOS must be sent in writing by email to legal@radiusos.ai and, if requested by us, by mail to:

Nothing in these Terms limits any non-waivable consumer rights you may have under the law of your country or state of residence. If you are a consumer in the European Economic Area, United Kingdom, or Switzerland, you may be entitled to a cooling-off period, statutory guarantees, or other mandatory rights that apply regardless of the choice of law in Section 20.1.

California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or at (800) 952-5210.

If you have questions about these Terms, please contact us: