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Follow-ups that send themselves

Pro

Sequences are now part of Outreach. A follow-up is a setting on a group email rather than a separate feature: pick your people, write the first message, then add a follow-up for anyone who does not reply.

Where it went

Sequences and Group Email were two ways of doing one thing, and keeping them apart caused a real problem: sequences ignored your sending limits, so they could go out at 3am, at weekends, at any volume.

They are now one screen, called Outreach. A campaign with one message is what Group Email used to be. A campaign with two or three is what a sequence used to be. Both respect your sending limits.

ℹ️

Nothing was lost. No sequence had ever been switched on, so there was nothing running to move across.

Adding a follow-up

1

Pick your people and write the first message

Exactly as before, from your list.

2

Choose Add a follow-up

Under the message. Set how many days to wait and write what to send.

3

Schedule

The first message goes out at your usual pace. The follow-up is queued for each person a few days after THEIR first message actually arrived, not from when you pressed Schedule.

You can add up to three follow-ups. Most people need one.

Stopping when someone replies

On by default, and it is the setting that matters most. RadiusOS watches for a reply on each thread it sent, and the moment someone answers, their remaining follow-ups are cancelled.

Chasing a person who already replied is the fastest way to sound like a machine, and it is the most common reason people report follow-up email as spam.

You can see it on the campaign: anyone who answered shows as Replied, and anyone whose follow-up was cancelled shows Stopped, they replied.

Timing

The wait is counted from when the previous message actually reached that person, not from when the campaign started.

That matters on a big list. If a campaign takes two weeks to work through everyone, someone reached on day twelve gets their follow-up three days after THAT, rather than having it arrive alongside the first message.

Follow-ups still obey your sending limits, so one due at 6am waits for your sending window to open like everything else.